Contact us
Email support@fretdev.com. Tell us what happened, what you expected, and which phone you use. A screenshot helps. Please don’t send your password.
For privacy requests, such as a copy of your data, email privacy@fretdev.com.
Signing in and your account
I forgot my password
On the sign-in screen, tap Forgot password?, enter your email and tap Send reset code. Enter the code from the email and choose a new password.
My verification or reset code didn’t arrive
Codes come from no-reply@fretcuts.fretdev.com and usually arrive within a minute. Check your spam or junk folder, and check the email address you typed. If it still doesn’t arrive, email us.
I signed up as the wrong account type
An account is either a client or a barber, and it can’t be switched. Delete the account (see below) and sign up again with the other type.
Booking a barber
How do I book?
Find your barber, pick a service, then choose one of the free times shown. Your request is sent to the barber, and you get a notification when they confirm or decline it.
Why is my booking still pending?
Your barber hasn’t answered yet. The time is held for you while you wait.
How do I reschedule or cancel?
Open the booking in Bookings, then tap Reschedule or Cancel booking. Your barber is notified. A rescheduled booking goes back to pending until your barber confirms the new time.
The times look wrong
Times are shown in your barber’s time zone. When that’s different from your phone’s, the app names the time zone next to the time.
Managing your bookings as a barber
How do clients find me?
Clients can find you by name or location as soon as you sign up. To take bookings, add at least one service and set your weekly hours in Hours.
How do I answer a request?
Open the appointment from your Schedule and tap Confirm or Decline. After the cut, tap Mark completed.
I need to cancel a confirmed appointment
Open it and tap Cancel appointment. Your client gets a notification straight away.
How do I take time off?
Add time off in Hours. Clients can’t book it. Time off doesn’t cancel bookings you already have: the app lists any it overlaps so you can decline or cancel them.
Notifications
FretCuts sends a notification when a booking is requested, confirmed, declined, rescheduled or cancelled, and a reminder about 24 hours before a confirmed appointment.
Not getting them? Check that notifications are allowed for FretCuts in your phone’s settings, and that Focus or Do Not Disturb isn’t hiding them. Your bookings are always up to date in the app, even without notifications.
Payments
FretCuts doesn’t take payments or charge fees on your cuts. Clients pay their barber directly, outside the app. For a question about a price or a refund, talk to your barber.
Deleting your account
In the app, open Profile, tap Delete account, and confirm. Upcoming appointments are cancelled and the other person is notified. You can’t undo it.
If you no longer have the app, see deleting your account without the app in our privacy policy, which also explains what we keep and for how long.